This post was updated to reflect current trends and information.
When speaking about a new software implementation, a bank of hours for end-user training is typically brought up in the discussion. More often, IT Software Providers will refer to this service as optional, leaving business executives with the belief that the training is unimportant or not fully necessary for a successful implementation. This false perception associated to user training can later causes issues for the company, such as user resistance, unsuccessful implementation or not fully understanding the system benefits, as originally promised by the IT Software Provider.
