When asked by your IT Service Provider, “What would you like your Management System to do for your business”, you should already have a list of the exact business areas and aspects that need improving. Perhaps you’ll want to be able to send out invoices quicker, complete customer orders faster, ship out deliveries on time, receive purchase orders electronically, eliminate manual data entry for these orders, etc.
Therefore, in order to figure all of this out, you’ll need to make a list of your company’s pain points and problems (these can be issues your company is currently facing and/or issues you may foresee in the future).
Here are some examples of common business pain points: Read more